Last updated November 14, 2025
At Zenlium, we sell digital products, including planners, printables, templates, and seasonal bundles. Because all items are delivered instantly and cannot be returned, all sales are final.
However, we want you to feel confident in your purchase. Please review the policy below:
⭐ 1. All Sales Are Final (Digital Products)
Since digital downloads cannot be returned, refunded, or exchanged once delivered, we do not offer refunds for:
- Accidental purchases
- Change of mind
- Incompatibility issues (please check file format before purchase)
- Failure to download or save files after delivery
⭐ 2. Exceptions — When We DO Offer a Refund
We will issue a refund only in these circumstances:
✔ Duplicate purchase
If you accidentally purchased the same item twice, contact us and we will refund the duplicate order.
✔ Corrupted or defective file
If a file is damaged or cannot be opened, we will:
- Send you a working version, or
- Issue a refund if the issue cannot be resolved.
✔ Wrong file delivered
If you received the wrong item due to an error on our part, we will send the correct product immediately or issue a refund.
⭐ 3. Download Issues
If you have trouble downloading or accessing your files, please contact us at:
We will help you retrieve your files at no extra cost.
⭐ 4. Unauthorized Purchases
If your payment method was used without your permission, please contact your bank or payment provider immediately.
We cannot issue refunds for unauthorized transactions.
⭐ 5. Contact Us
For any questions about refunds or file issues, please reach out:
We respond within 24–48 hours.